Last Updated: 27/7/2024

Welcome to Zeroin Cool Care! These Terms and Conditions outline the rules and regulations for the use of our services. By accessing and using our services, you agree to comply with and be bound by these terms. If you disagree with any part of these terms, please do not use our services.

Zeroin Cool Care offers repair and maintenance services for various home appliances, including water purifiers, televisions, and induction ovens. Our services include diagnosis, repair, and replacement of faulty parts, and may also involve routine maintenance.

Customers are required to schedule service appointments via our website, phone, or in-person visits. We strive to offer timely services but do not guarantee specific appointment times due to the variable nature of repair work. Zeroin Cool Care reserves the right to reschedule appointments if necessary, with prior notice to the customer.

All service charges, including repair costs and parts replacement, will be communicated to the customer before proceeding with any work. Prices are subject to change based on the nature and complexity of the repair. Payments must be made in full upon completion of the service, unless otherwise agreed upon. We accept cash, credit/debit cards, and other specified payment methods.

Zeroin Cool Care provides a limited warranty on repair services and replacement parts, typically covering a specified period. The warranty does not cover issues arising from misuse, neglect, or unauthorized tampering with the appliance. Our liability is limited to the cost of the repair services provided and does not extend to any indirect, incidental, or consequential damages.

Customers may cancel or reschedule their service appointment with at least 24 hours' notice. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee. Refunds are only applicable if the service cannot be completed due to issues on our part, and are not provided for completed repair services.

Customers are responsible for ensuring that the appliances are in an accessible location and that any required power and water connections are available. Zeroin Cool Care is not responsible for any damage to property or appliances caused by unsafe or improper conditions.

We are committed to protecting your privacy. Any personal information collected during the service process is used solely for the purpose of providing and improving our services. We do not share or sell customer information to third parties without explicit consent.

Zeroin Cool Care reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the new terms.

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or related to the use of our services shall be subject to the exclusive jurisdiction of the courts in Kolkata.